Remote database support
If you can connect to the Internet then we can take control of your PC and look at any database or software issue remotely.
Not only does this mean it is cheaper for you as there are no call out charges but problems will be fixed more quickly as we don't have to arrange to come out to your office.
There are various software applications that allow this such as TeamViewer but we also use software known as a VNC client.
If your organisation has its own IT department then it is likely they will be able to set up remote access without having to use additional software.
You can purchase blocks of support in advance which means we'll charge you by the minutes used. However, if you purchase one off support the time will be charged in half hour blocks.